🍁 Est. 2019 · Canada's Original Therapy VA Company

The original admin support

built for Canadian therapists.

Your clients are reaching out for help. We make sure someone answers, with warmth, confidentiality, and a deep understanding of the mental health space. Every team member at Timely has an educational background in mental health, so you can do what you actually trained for.

2019

100%

Jane

Pioneering VA Support for Canadian Therapists

Canadian Citizen Team Members

& Owl Practice Specialists

The Reality

You didn't become a therapist to manage an inbox.

After a full day of holding space for clients, the last thing you need is two more hours of admin. Missed inquiries mean missed clients. Billing backlogs mean financial stress. We handle all of it so you don’t have to.

50%

of therapists report burnout from admin overload

47%

of therapists report burnout from admin overload

2 hrs

of therapists report burnout from admin overload

35%

of therapists report burnout from admin overload

What We Handle

Everything you can safely outsource.

So you can catch up on the things you can’t, like client notes, self-care, and actually leaving your desk.

✉️

Inbox & Email Management

Warm, therapy-informed responses to new inquiries and existing clients. We write with the sensitivity your clients need and flag anything unusual immediately.

📅

Scheduling & Booking

New inquiry follow-up, appointment booking, waitlist management, and rescheduling, all inside Jane App or Owl Practice. We keep your calendar full and your no-shows low.

💳

Billing & Insurance

Invoice generation, payment follow-ups, insurance documentation, and receipt management, handled with precision and discretion.

📞

Phone & Voicemail

Prompt callback to every inquiry. When someone is reaching out for therapy, they're often calling multiple clinics. We make sure your practice answers first.

🌴

Vacation & Leave Coverage

Going on vacation? Need time off for medical leave? We provide temporary virtual assistant support so your practice keeps running smoothly while you're away. Your clients stay cared for, and you come back to a clean inbox.

📋

Intake & Onboarding

Consulting and organizational support to streamline your intake process, clean up your systems, and restore confidence in your admin workflow.

🧭

Practice Consulting

Thinking about starting a group practice? Scaling up? We walk you through the pros, cons, and what to expect in your first year of business.

What Makes Us Different

We're not a generic VA service with a mental health add-on.

When we started in 2019, there was no such thing as a virtual assistant company built specifically for Canadian therapists. So we created one. Since then, others have followed, but Timely remains the original, providing support for one very specific demographic: Canadian Mental Health Professionals. That’s it. We understand how group and private practices work because that’s all we’ve done for over six years.

Therapy-Informed Communication

Every email, every callback, written with the sensitivity your clients need. Every team member at Timely has an educational background in mental health. This is a requirement, not a bonus.

Canadian Confidentiality Standards

PHIPA and PIPEDA trained, not just HIPAA. All team members are Canadian citizens working on secured systems.

We Speak Jane & Owl

We don't just 'work with' your practice management software. We specialize in it. Transitions, troubleshooting, optimization.

Generic VA vs. Timely VA

✗ Learns your industry on the fly

✓ Already trained in mental health practice operations

✗ HIPAA certified (US standard)

✓ PHIPA & PIPEDA trained (Canadian standard)

✗ Works with 'most' software

✓ Specializes in Jane App & Owl Practice

✗ Based anywhere globally

✓ Every team member is a Canadian citizen

✗ Follows a script for client emails

✓ Writes with therapy-informed sensitivity

✗ No mental health background required

✓ Every VA educated in mental health (non-negotiable)

✗ Recently entered the therapy space

✓ Canada's original therapy VA since 2019

Meet the Team

Real people. Real credentials. Every one educated in mental health.

Madison

Registered Psychotherapist

Clinical office support & associate onboarding

Kristina

BA Psychology, Neuroscience & Mental Health

Bilingual (French & English), crisis line experience

Alisha

BA English, Minor in Psychology

Jane App specialist, speaks 4 languages

Laura

BC-based VA

Pacific time zone coverage, compassionate client care

From Our Clients

Therapists across Canada trust us.

It’s been three years now and I’m still more than satisfied with the support I get from Timely. All team members are very responsive and proactive.

Group Practice Owner

Ontario

I only wish I had found out about these services sooner! Timely has freed me to focus on what I do best: being present with my clients.

Private Practice Therapist

British Columbia

Their understanding of the mental health space is what sets them apart. My VA genuinely understands the sensitivity my clients need.

Registered Psychotherapist

Alberta

Getting Started

You're three steps from freedom.

Free Consultation

A relaxed 30-minute conversation about your practice, your current admin pain points, and what kind of support would make the biggest difference. Enough time to really discuss the nuances of your needs.

We Match Your VA

Based on your needs, systems, and clinic personality, we pair you with a VA who’s trained and ready. Not a random assignment, but a deliberate fit. Every VA has an educational background in mental health.

Breathe Again

Your VA handles inbox, booking, billing, and callbacks. You handle therapy. Check in with your VA anytime, and watch your practice run smoother than it ever has.

Questions

What therapists ask us.

Do your VAs actually understand therapy practices?

Yes. Every single VA on our team has an educational background in mental health. This is a non-negotiable hiring requirement at Timely. They also receive Canada-specific medical confidentiality training. One of our VAs is a Registered Psychotherapist herself.

Which practice management systems do you work with?

We specialize in Jane App and Owl Practice. We also know the management software many group practices use. Need to transition between systems? We can help with that too.

How do you handle client confidentiality?

All VAs are Canadian citizens, complete PHIPA/PIPEDA confidentiality training, use anti-virus protected systems, and receive additional in-house training for navigating sensitive situations unique to mental health.

Can you support group practices or just solo therapists?

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Do you offer temporary coverage for vacations or medical leave?

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What if something unusual comes through in a client email?

Your VA will always check in with you. Because every team member has a background in mental health, they understand what falls outside the norm and know when to escalate.

Stop answering emails between sessions.

Let’s talk about what’s draining your time and how we take it off your plate. No commitment. No pressure. Just a conversation between people who get it.

30-minute consultation · No obligation · Trusted by Canadian therapists since 2019